How to Undo a Payment in QuickBooks

Created by RevQore Support, Modified on Wed, 21 Feb 2024 at 10:54 AM by RevQore Support

If a user has allocated money to the wrong invoice in QuickBooks and synchronized that with Arthur this will create two problems:
  1. An incorrect match of a payment in QuickBooks.
  2. A corresponding allocation of the invoice in Arthur.

Step 1:

Find the payment made in QuickBooks: Banking > In QuickBooks; and then click "Undo" on the payment that has been incorrectly matched (this will return the payment back to the "For Review" tab.

Step 2

Once you have done this, go back to Arthur to synchronise:  

Step 3:

The charge should now be unallocated and the receipt voided on the original statement in Arthur.

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