How to Handle an Overpayment of Rent (Non-Xero & Non-Arthur bank feed user)

This article explains how to handle rent overpayments for users of Arthur that are not connected to Xero or the Arthur bank feed. A perfect example of this is when a tenant pays £700 rent instead of their monthly £500 rent amount.

To handle this, we must add a "Tenancy Receipt" or a 'rent received from Tenant' transaction as showed below, add the £700 rent received in the amount field.

Once you have added the charge you can then allocate it to the outstanding rent from the dropdown > 'allocate to charge'

Add £500 in the amount paid section as you cannot allocate more that the outstanding charge amount, this will leave 200 credit, which is the overpaid amount

The £200 overpayment can either be refunded back to the tenant or allocated to the next months rent when the system generates this.