How to use automation to notify tenants of late rent x no of days after due date

Modified on Wed, 8 May at 2:26 PM

This article is linked to Understanding automations Notifying a tenant they are late for rent can be done by creating a customized trigger that is either

  1. As a function of time
  2. Manually triggered within a tenancy

As a function of time

Step 1 Go to preferences>add customized triggers



  Step 1 This email is within financials as its a result of a transaction being unpaid


Step 2 Choose timed trigger

Step 3   Choose the conditions for the trigger

  1. Transaction type
  2. Paid=unpaid
  3. Created date= -7 days" - This means that 7 days after the transaction was created.


To only send  emails to certain tenancy types and/or subtypes use the conditions that allow for this

Step 4 Now that the event has been created you are ready to add the "action" that delivers the communication. This is linked to how to add actions to triggers.   

Send to: Tenants Create the email and add the variable "Tenant Overdue Transactions"


Email sent


Manually triggered

Creating emails that send manually is done very much in the same way as above but at a Tenancy level. These emails will be created the once and sit ready for you to send at any time Step 1 Chose manual trigger


Step 2 apply manually triggered


Step 3 Apply conditions if required

Step 4 Add an action email. This is linked to adding actions to triggers Add several emails to this trigger and then send the appropriate one as shown below  


How to view and send the appropriate email



Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article