What to do if you reach a limit on Xero

Modified on Wed, 20 Mar 2024 at 10:21 AM

Xero limits the number of calls to the server within a 24 hour period, with the aim of not overloading their servers. If you see this notification, you have unfortunately reached your limit and there is nothing that can be done. Also, another reason for reaching your Xero limit is you can only synchronise 5,000 transactions per day.

In order for this to be resolved, you must wait 24 hours before you conduct another synchronization. To prevent this from happening, or mitigate the chances, it's beneficial to conduct a synchronization as often as possible. If you, however, know that you have not reached your limit, we suggest disconnecting and reconnecting your Arthur and Xero, follow this link to see how. This should solve the issue if you have not reached your limit. This is not an issue within Arthur but is an issue with Xero's API.    

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