Troubleshoot messaging

Modified on Tue, 26 Mar 2024 at 09:21 AM

1. No emails are leaving Arthur

Ensure your events are enabled. Go to settings>automated events>enable  
 


2. I posted a message to myself and it was not received

Having yourself as a recipient within your own account will not send


3. I am missing the tenant's contact details when I try and send a message

Please check at tenancy>tenants that the information is there. If it is showing and the problem persists then delete the tenant and re-add the tenant to the tenancy using "Add existing"


4. The recipients say that they did not receive the email

Check the email has left your account in settings>email and SMS history. If they have been sent ask your recipients to check their junk  
 

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