This article is linked to understanding automation A custom trigger is required based on time
Go to preferences>automation
Step 2 Choose timed 
Step 3 Set the conditions. In this example, it's based on a created date 7 days ago and the status remaining pending
Step 4 Add the action to the trigger. This is linked to how to add an action to a trigger
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article