How to Deal with Overcharging a Property Owner

Modified on Tue, 26 Mar 2024 at 12:29 PM

Scenario: *You have charged the owner more than you were supposed to.* In this case two Management Fee's of £90 have been charged to the owner and the amount has already been remitted. In order to rectify this you will need to credit the owner with the amount over charged.

 

Step 1

Click Add a Transaction.

 

Step 2

Select the transaction type you over charged, in this case we select Management Fee Charge, make sure you add a reference and then make the amount Negative, in this case -£90.

  

This will create a credit for the owner which you can then remit once you are ready.

 

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